Retail Customers

When you use Ruru Artisans website to place an order with us or make enquiry, these Terms and Conditions will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions before using the website. When you use this website, you agree to the Terms and Conditions and you also agree to and accept Ruru Artisans policies. If you do not agree to the Terms and Conditions, then do not use the website. Ruru Artisans have the right to modify these Terms and Conditions without notification.

Please read the following sections carefully, as they contain the Terms and Conditions that will govern your use of the Ruru Artisans website. Additionally, you should review our Privacy Policyand Returns Policy.

If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to us using our contact page

1. Definitions

“Seller” means Alan T Litchfield AND Karol M Wilczynska trading as Ruru Artisans, registered in New Zealand as a partnership with business number 9429051444907.

“Buyer” means the person whose name is printed on the Order.

“Contract” means the order and Order Confirmation.

“Delivery Agent” means NZ Couriers or any other agent determined by Ruru Artisans.

“Faulty” means containing a fault or defect; imperfect or defective.

“Goods” means the goods or product which the Seller is to sell in accordance with these Terms and Conditions.

“Order” means the Buyer’s order for Goods or services.

“Order Confirmation” means the Seller’s written Confirmation pursuant to Condition 3(b).

“Payment” means the full sum of the Price has been received into Seller’s bank account.

“Price” means the price together with postage and packing in force at the date and time of the Order, subject to any promotional offer or discount then applicable.

“Person” means any person, firm or company.

“Shipper” means the authorised shipping agent contracted by the Seller.

“Terms and Conditions” means the standard terms and conditions set out in this document.

“Writing” includes, other than for the purpose of Condition 9, email clearly bearing the names of the sender and the recipient and writing on the screen of a visual display unit or other similar device.

2. Offer and acceptance

Your Order is an offer to buy from the Seller. Nothing said or done by the Seller is an acceptance of an order until the Order Confirmation is made in Writing, referring to the Order.

Subject to payment having been made and received in full, Goods can be expected to be delivered in accordance with the requirements of the Shipper, from the day you place your Order to purchase the Goods and make Payment for those Goods.

Ruru Artisans reserves the right to refuse to process any Order for any reason. Examples may be but are not limited to suspected fraud or unauthorised or illegal activity.

Any variation of these Terms and Conditions will only bind the Seller if agreed in Writing between the Seller and the Buyer.

Property in the Goods will not pass from the Seller until the Seller has received full Payment of the Price and all other sums which are due, owing or payable by the Buyer to the Seller in respect of the Contract or any other Contract between the Seller and the Buyer.

3. Product Description

The Seller endeavors to display and describe as accurately as possible the printed colours of the Goods which appear on its website, but cannot undertake to give any assurance that the colours of Goods supplied will exactly match those displayed on the Buyer’s monitor.

The Goods are hand made and slight variations are likely to occur. All Goods are individually assessed before being made available for Order.

4. Price, Payment and Currencies

Prices are inclusive of GST. GST is added based on the final value of the Order in the check-out process, at the rate applicable to your country. The Buyer shall be responsible for any other taxes applicable in the territory to which the Goods are sent.

Payment must be made by credit card or PayPal at the time of placing an Order which is accepted by the Seller. Payment in full will be taken at this time and the Contract will be in force.

The Seller is multi-currency enabled, which means the Buyer can select the currency of his/her choice for viewing product prices and shopping cart summaries.

The Buyer undertakes that all details provided to the Seller for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of the Seller and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. The Seller reserves the right to obtain validation of the Seller’s credit card or PayPal details before accepting the Buyer’s Order.

5. Orders and Delivery

All Goods are offered for sale subject to availability and subject to the Seller’s acceptance of the Order. If we do not have all of the Goods you Order in stock, we may offer alternatives similar to the Goods ordered. The Buyer may accept the alternative offer or cancel all or part of the Order. The Seller may choose the cancel the Order if no comparable Goods are available.

Deliveries will be made by the Delivery Agent to the address stipulated in your Order. All couriered deliveries will be tracked by the Delivery Agent and you must ensure that someone is present to accept the delivery to sign for it. The Buyer must inspect the Goods on delivery and that the Goods have been received as ordered and that they are free from any apparent defect or damage. If the Goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer.

If the Buyer wrongfully fails to take delivery of the Goods, the Seller shall be under no obligation to refund the Price.

Ruru Artisans is not responsible for any loss of items that are incorrectly signed for, or any loss or damage during transit.

Goods may not be returned to the Seller except as provided in Condition 6 below.

6. Returns, refunds and rights of cancellation

The Buyer shall have the right to cancel any Order for Goods only in the following circumstances:
(i) if the Seller has failed to deliver the Goods ordered within 28 days after the date of the Order
(ii) in the case of Faulty Goods at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 7 days after receipt)
(iii) In the case of faulty or damaged Goods, the Seller must return the Goods in question, unused and in their original packaging, to the Seller. The Seller will either replace the Goods in question or offer a refund. The Seller has sole discretion in choosing the method of compensation.

7. Intellectual Property

This website is owned by the Seller. The Seller owns the copyright with respect to all content on this website. All rights to content, services, and server information are reserved.

8. Data Protection

The Seller collects personally identifiable information from the Buyer for the use of this website.

The collected data is used to communicate with the Buyer and is not sold to third parties.

The Seller is committed to protecting the Buyer’s personal information and in no circumstances will the Buyer’s information be passed on to third parties without consent except for legal reasons.

The Buyer reserves the right to edit or cancel his/her account without notice.

9. Limitation of Liability

The Seller will not be liable in any way for loss, damage, costs or expenses arising directly or indirectly from any failure of delay in performing any obligation under this contract.

The Seller will not be liable in any way from direct or indirect damages for any use of Fuzed website.

10. Limitation of Liability

Risk of damage to or loss of the Goods will pass to the Buyer upon delivery to the Delivery Agent.

The Seller is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data, or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase or delivery of Goods.

11. Effective Date

This Agreement was last updated on 15 November, 2023.

1. Definitions

1.1 “Ruru Artisans” shall mean Alan T Litchfield and Karol M Wilczynska trading as Ruru Artisans, or any agents or employees thereof.

1.2 “Client” shall mean the Client, any person acting on behalf of and with the authority of the Client, or any person purchasing Services and services from Ruru Artisans.
1.3 “Services” shall mean all services, products, goods and advice provided by Ruru Artisans to the Client and shall include without limitation all design and consultation services and all charges for time and attendances, hire charges, insurance charges, or any fee or charge associated with the supply of Services by Ruru Artisans to the Client.
1.4 “Price” shall mean the cost of the Services as agreed between Ruru Artisans and the Client and includes all disbursements, for example, charges Ruru Artisans may pay to others on the Client’s behalf subject to clause 4 of this contract.

2. Acceptance

2.1 Any instructions received by Ruru Artisans from the Client for the supply of Services shall constitute a binding contract and acceptance of the terms and conditions contained herein.

3. Collection And Use Of Information

3.1 The Client authorises Ruru Artisans to collect, retain and use any information about the Client, for the purpose of assessing the Client’s credit worthiness, enforcing any rights under this contract, or marketing any Services provided by Ruru Artisans to any other party.

3.2 The Client authorises Ruru Artisans to disclose any information obtained to any person for the purposes set out in clause 3.1.

3.3 Where the Client is a natural person the authorities under clauses 3.1 and 3.2 are authorities or consents for the purposes of the Privacy Act 2020.

4. Price

4.1 Where no price is stated in writing or agreed to orally the Services shall be deemed to be supplied at the current amount as such Services are supplied by Ruru Artisans at the time of the contract.

4.2 The price may be increased by the amount of any reasonable increase in the cost of supply of the Services that is beyond the control of Ruru Artisansbetween the date of the contract and delivery of the Services.

5. Payment

5.1 Unless any other agreement has been made between Ruru Artisans and the Client, payment for Services shall be made in full prior to Services being provided. Otherwise, any other agreement notwithstanding, payment shall be made on or before the 20th day of the month following the date of the invoice (“the invoice date”).

5.2 Interest may be charged on any amount owing after the due date at the rate of 2.5% per month or part month.

5.3 Any expenses, disbursements and legal costs incurred by Ruru Artisans in the enforcement of any rights contained in this contract shall be paid by the Client, including any reasonable solicitor’s fees or debt collection agency fees.

5.4 Receipt of direct credit into a bank account, credit card payment, bill of exchange, or other negotiable instrument shall not constitute payment until such negotiable instrument is paid in full.

5.5 A deposit may be required.

6. Quotation

6.1 Where a quotation is given by Ruru Artisans for Services:

6.1.1 Unless otherwise agreed the quotation shall be valid for thirty (30) days from the date of issue; and

6.1.2 The quotation shall be exclusive of goods and services tax unless specifically stated to the contrary;

6.1.3 Ruru Artisans reserves the right to alter the quotation because of circumstances beyond its control.

6.2 Where Services are required in addition to or in the execution of the quotation, the Client agrees to pay for the additional cost of such Services.

7. Client Property

7.1 All articles or material or documentation submitted to Ruru Artisans or its subcontractors shall at all times remain the property of the Client and remain at the Client’s risk (including during transit and after completion of the work) and Ruru Artisans shall not be liable for any loss or damage howsoever caused in respect thereof.

8. Retention of Title

8.1 Where the Client has not paid for any Services (which includes products and goods) in its possession property in such Services shall remain with Ruru Artisans and:

8.1.1 The Services shall be held by the Customer as bailee; and

8.1.2 Title in the Services shall remain with Ruru Artisans until the client has made payment for the Services.

8.2 The Client gives irrevocable authority to Ruru Artisans to enter any premises occupied by the Client, at any reasonable time, to remove any Servicesnot paid for in full by the Client.  Ruru Artisans shall not be liable for costs, damages or expenses or any other losses incurred by the Client or any third party as a result of this action, nor liable in contract or in tort or otherwise in any way whatsoever.

9. General Lien

9.1 The Client agrees that Ruru Artisans may exercise a general lien against any Services or property belonging to the Client that is in the possession of Ruru Artisans for all sums outstanding under this contract and any other contract to which the Client and Ruru Artisans are parties.

9.2 If the lien is not satisfied within seven (7) days of the due date Ruru Artisans may, having given notice of the lien at its option either:

9.3 Remove such Services and store them in such a place and in such a manner as Ruru Artisans shall think fit and proper and at the risk and expense of the Client; or

9.4 Sell such Services or part thereof upon such terms as it shall think fit and apply the proceeds in or towards discharge of the lien and costs of sale without being liable to any person for damage caused.

10. Disputes

10.1 No claim relating to Services will be considered unless made within seven (7) days of delivery.

11. Liability

11.1 The Consumer Guarantees Act 2017, the Fair Trading Act 2023 and other statutes may imply warranties or conditions or impose obligations upon Ruru Artisans which cannot by law (or which can only to a limited extent by law) be excluded or modified.  In respect of any such implied warranties, conditions or terms imposed on Ruru Artisans, Ruru Artisans’s liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.

11.2 Except as otherwise provided by clause 11.1 Ruru Artisans shall not be liable for:

11.2.1 Any loss or damage of any kind whatsoever, arising from the supply of Services by Ruru Artisans to the Client, including consequential loss whether suffered or incurred by the Client or another person and whether in contract or tort (including negligence) or otherwise and irrespective of whether such loss or damage arises directly or indirectly from Services provided by Ruru Artisans to the Client; and

11.2.2 The Client shall indemnify Ruru Artisans against all claims and loss of any kind whatsoever however caused or arising and without limiting the generality of the foregoing of this clause whether caused or arising as a result of the negligence of Ruru Artisans or otherwise, brought by any person in connection with any matter, act, omission, or error by Ruru Artisans its agents or employees in connection with the Services.

11.2 If, contrary to the disclaimer of liability contained in these terms and conditions of trade, Ruru Artisans is deemed to be liable to the Client, following and arising from the supply of Services by it to the Client, then it is agreed between Ruru Artisans and the Client that such liability is limited in its aggregate to $500.00.

12. Copyright And Intellectual Property

12.1 Ruru Artisans, owns and has copyright in all work, designs, proofs, software, systems, solutions, drawings, specifications, electronic data and documents produced by Ruru Artisans in connection with the Services provided pursuant to this contract and the client may use the Services only if paid for in full and for the purpose for which they were intended and supplied by Ruru Artisans.

12.2 The Client warrants and undertakes that any design or instruction given by the Client to Ruru Artisans shall not be such as will cause an infringement of any copyright, patent, registered design, or trademark in the performance of the contract by Ruru Artisans.  Further the Client agrees to indemnify Ruru Artisans to the fullest extent against all or any liability, loss, costs and expenses that Ruru Artisans may directly or indirectly suffer or incur as a result of any breach by the Client of the above warranty and undertaking or the reproduction and/or publication of such material.

13. Consumer Guarantees Act

13.1 The guarantees contained in the Consumer Guarantees Act 2017 are excluded where the Client acquires Services from Ruru Artisans for the purposes of a business in terms of section 2 and 43 of that Act.

14. Personal Guarantee Of Company Directors Or Trustees

14.1 If the Client is a company or trust, the director(s) or trustee(s) accepting this contract, in consideration for Ruru Artisans agreeing to supply Servicesand grant credit to the Client at their request, also accept this contract in their personal capacity and jointly and severally personally undertake as principal debtors to Ruru Artisans the payment of any and all monies now or hereafter owed by the Client to Ruru Artisans and indemnify Ruru Artisansagainst non-payment by the Client.  Any personal liability of a signatory hereto shall not exclude the Client in any way whatsoever from the liabilities and obligations contained in this contract.  The signatories and Client shall be jointly and severally liable under the terms and conditions of this contract and for payment of all sums due hereunder.

15. Miscellaneous

15.1 Ruru Artisans shall not be liable for delay or failure to perform its obligations if the cause of the delay or failure is beyond its control.  

15.2 Failure by Ruru Artisans to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations Ruru Artisans has under this contract.

15.3 If any provision of this contract shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

12. Effective Date

This Agreement was last updated on 24 February, 2025.